Sarah Ellis
I wish I could give 10 stars! I CANNOT explain how phenomenal the Furl team have been throughout this whole process.
I knew exactly how I wanted my bed to look but couldn’t find anything quite right in the UK (I looked EVERYWHERE). Furl said they could custom make me something so they altered the standard dimensions of one of their headboards to suit what I was after. I was a bit nervous ordering something without seeing a photo of it - but it is absolutely perfect! It looks better than I imagined and the hidden storage is a dream (this is my second bed from Furl).
Also, they were so patient with me during the delivery process. I must have delayed delivery about 10 times because decoration of the room was taking so long, and they were very accommodating. On the day the delivery/assembly team were super nice, professional and fast.
Very very happy. Thank you so much!
Stephen Bateman
Very satisfied with the bed which we have now had for 6 months.
The communication about delivery arrangements was very good and we had a call from the installation team shortly before arrival. In our case this was particularly helpful as we were the 1st call on their run very early in the morning.
The installation team was very courteous and professional. They used over shoes and were very careful not to cause any damage in the house. Also they were very informative about the workings of the bed and the caution that would need to be exercised should one ever wish to dismantle & move the bed should this be required, They indicated that Furl also provides a service regarding this should it be thought necessary/helpful. They were dressed smartly and not at all scruffy as is often the case with delivery teams.
We had made our own purchase independently of a Dunlopillo mattress. This was because we have had this type of mattress twice before and it is our preferred option. The mattress had been delivered in advance of the bed base delivery and was stored in the second bedroom. The installation team volunteered, without any prompting by us, to place the mattress on the base unwrapping it etc. This was very helpful as such a Kingsize mattress is very heavy and awkward to manoeuvre.
My only slight criticism is that I feel Furl should be more informative on their website regarding the fact that due to the way the bed is constructed, standard headboards do not match the fittings provided in the ottoman base and that unless one wishes to make an after market modification to any such standard headboard, then it is necessary if a headboard is required, to purchase one of the Furl bespoke versions. We may seek to do this in the future.
The website could also perhaps be altered to make it easier to navigate when selecting options. For example it is necessary to select each headboard separately in turn to establish how it looks and it is not (as far as I am aware) possible to see all the headboards together on a page for the purpose of making comparisons.
