Furl FAQs

Committed to Manufacturing in the UK

Since 2006 we've been manufacturing our products in the UK. Despite increasing pressure to reduce costs, we're committed to the UK and will continue to invest in our people here.  We currently employ 34 amazing people across all areas of the business, with our factory in Nottingham, logistics in Watford and our retail stores in London. 

What warranty do you offer?

We offer a  five year warranty on all our mechanisms, two years on the upholstered parts and one year on our mattresses and accessories. 

We expect our products to last a lifetime, and because they are designed and manufactured by us, we are able to repair any minor faults during the lifetime of the product. 

Can I have fabric samples?

Yes, please visit our fabrics page. You can request up to 8 samples. Your fabric samples are free, and will be with you in 2 working days.

If you have seen a sample at the showroom that is not available to request online, please send us an email and we will post one to you.

How much weight can the storage base take?

The wood internal floor of your storage bed is supported on all sides and in the middle with a hidden feet. You can store as much as you need to inside. It won't warp or buckle under the weight, Max has a clever arrangement where the items within are on the floor protected by a canvas lining maximizing the storage.

What are the differences between your storage beds?

Whilst the operation of all our beds is similar, the main difference between the models, apart the the very obvious styling changes is the amount of storage they offer.  Low, for example, is designed as a low bed (great for lofts) and has 20cm of storage, whereas Max has the deepest storage area, which provides up to 40cm.  Don't be fooled by our beds on legs, they will surprise you with massive storage capacities too. 

Other brands claim to have beds with deepest storage, what makes your beds different?

Our beds are designed for storage, we're obsessed with maximizing the space under your bed.  Our designers consider what people want to store under the bed, and we work around that.   For example, large suitcases take up lots of space as they are often 30cm deep, most of our designs offer much more than this.

How high does the bed lift?

Our storage beds lift up to an amazing 1.7metres!  This is important because the higher the bed lifts the better access you have to the storage.

Does the bed stay up on its own when open?

The powerful gas struts aid lifting of the bed as well as enabling it to remain open. Our beds are suitable for most mattresses, if you think your existing mattress is very heavy, please contact us for advice.

Are your beds hard to lift?

Our storage beds are designed to be used regularly and are easy to lift. The gas springs in our beds are tailored to the size of the bed and type of mattress. If you are planning to use an existing mattress or are purchasing a mattress from elsewhere that’s fine, our beds are designed to work with all mattress types. However, if it is very heavy, please be aware that the initial lift will be harder than with a standard weight mattress. If you think your existing mattress is very heavy, please contact us for advice.

Is there a recommended maximum mattress weight?

If using your own mattress we recommend a maximum mattress weight of: Single beds 35kg (end opening), 45kg (side opening) | Small Double, Double, Continental Double, King Size beds 45kg (end opening), 55kg (side opening) | Continental King, Super King, Emperor beds 50kg (end opening), 55kg (side opening).

Where can I see your Storage beds and try your mattresses?

Our full range of storage beds, mattresses and accessories are on display at our London showrooms or you can visit our workshop in Nottingham by appointment.

How much space will I need?

You will need to allow for an additional 5cm over and above the standard bed size. For example to fit a King Size (150 x200cm) you will need a space of 155 x 205cm.

Can I have a bed made in my own fabric?

We offer a bespoke option where you can send us your own fabric for finishing your bed. Ring us on 0208 451 6999 for more details Yes, our Bespoke storage bed service allows you to supply your own fabric. This is a lovely way to personalise your sofa bed. Fabric must be fire retardant to meet UK standards (if in doubt contact your fabric supplier as we cannot use fabric that is not treated). Contact Us for quantities required for your chosen size or to talk things through. Fabric should be sent to Unit 14, Calverton Business Park, Hoyle Road. Calverton. Nottingham NG14 6QL.

How are your beds delivered? Will it go up my narrow stairs?

We are experts at getting your storage bed in the most challenging spaces and we've not been beaten yet! All our storage beds are delivered in a number of individual parts designed to fit round the tightest of corners into the narrowest of spaces. If we can't get your bed into your room you get a full refund. However if you think access is particularly tight or awkward please call or Contact Us to talk it through. We're here to help. (*Terms Apply)

Can I move the bed easily?

Our beds are heavy, and are difficult to move once you have filled it up. Should you need to move your bed regularly, you can have a bed with castors with our Simplicity model.

Can I have a bed which opens horizontally?

We supply a horizontal or side opening mechanism options for all sizes. Take a look at our mechanism page

Can I customise my bed's measurements?

Yes, we offer a fully bespoke option where you can fully customize the width, length and depth of your bed. We also make mattresses to your chosen size. Contact us for more details.

Do you make storage beds without headboards?

Yes, headboards are an optional extra on all our storage beds. Simply choose 'no headboard' at the design and order stage. Should you need a headboard later. thats fine, all our beds are prepared to accept our headboards later. You can buy a headboard at any time, just call us to order.

How does the headboard attach to the bed?

Our headboards can be attached either to the wall or the bed (integrated), we strongly recommend wall mounting as it looks better and does not add any length to the bed. We can attach the headboard to the wall for you or provide all the brackets you need. Integrated headboards attach to the bed with removable brackets.

How high up the wall does the headboard come?

Our headboards can be placed at your ideal height (above the mattress), our standard headboard is 60cm tall.

How can I be sure your sofa beds will fit through my doors?

We make our sofa beds in sections, so we can as good as guarantee we'll be able to get yours into your chosen room. Our delivery staff are very experienced so will quickly assess the best way in when they arrive. Once it's in place, they will then assemble your new sofa bed and take away all the packaging too.

How long is it from order to delivery?

We will deliver your sofa bed as quickly as possible. Current delivery times are around 4-10 weeks (which is pretty fast given they're all hand made to order). When your sofa bed is nearly finished, we will contact you to arrange a suitable delivery date and time.  On the day we'll call you when we're close and once we've delivered your sofa bed our team will even take away the packaging.

How thick are your sofa bed mattresses

Our sofa bed mattresses differ by model, the deepest mattress is 18cm and can be found on Airb, Metro, Classic and Milano Plus.   The other models range from 12 to 14cm.   All models offer different styles of mattress from Pocket Sprung to Memory Foam. 

Your products seem more expensive than other brands, why?

Our products prioritize function, practicality and design over price.  We're sustainable by using cutting-edge technology and UK manufacturing, ensuring superior quality products that offer durability and sustainability. This commitment to excellence contributes to a higher production cost and a product that you will enjoy and benefit from for a lifetime.

How do I choose the right size sofa bed?

Follow our simple guide, and choosing the right sofa bed will be easy. 1. Mark out the size of the sofa bed with either newspaper or masking tape to see how it will fill the space and work with your existing furniture. 2. Move it around to try alternative layouts. 3. Make sure that there is enough room to fully open the bed. 4. Order Fabric Samples to see and feel the leathers and fabrics you like in your own home.

Are your sofa beds comfortable?

Comfort is a very personal thing, and we have worked very hard to make what we think are sofa beds that are comfortable as a bed and as a sofa.  Many of our customers have told us how comfortable they've found their new sofa beds. Have a look at our Testimonials to read their comments. To help you select the right sofa bed for you we have produced a detailed guide to the measurements and prices of all our products.  Remember though, if you're not happy we offer a full, no-quibble 14 day guarantee. (Collection charge applies.)

Where is the mattress stored?

The mattress folds away with the bed and is stored within the frame. It doesn't have to be removed and won't be damaged by being folded.

Which fabric is the most hardwearing?

A fabric's durability is measured using a standard test called the Martindale Rub Test. The higher the number the harder wearing the fabric will be, with a score of 30,000 considered the norm for general domestic use. The Martindale Rub Test results for our fabrics can be seen here

Can I supply my own fabric?

Yes, our Bespoke sofa bed service allows you to supply your own fabric. This is a lovely way to personalise your sofa bed.  Fabric must be fire retardant to meet UK standards (if in doubt contact your fabric supplier as we cannot use fabric that is not treated).  Contact Us for quantities required for your chosen size or to talk things through.  Fabric should be sent to Unit 14, Calverton Business Park, Hoyle Road. Calverton. Nottingham NG14 6QL

How do I care for my sofa bed?

Our sofa beds are designed for many years of regular use both as a bed and a sofa. There are a few simple DOs and DON'TS you that will keep yours looking fabulous.DO Vacuum your upholstery every few weeks to keep dust out of the fibres.DO blot any spills immediately with white kitchen paper. Check our cleaning guides for fabric sofa beds and leather sofa beds.DO avoid unnecessary exposure to direct sunlight. Cover or close blinds to avoid fading and weakening the fabric.DO remove all bedding before closing the sofa bed.DON'T force the mechanism. It should open and close smoothly - if it doesn't there's probably something stopping it.DON'T use harsh chemicals or cleaning products - even gentle soap can leave a mark.DON'T oil the mechanim, it's maintenance free.

What are your payment options?

Most of our products are made to order, so we request full payment at the time of order where possible. If you prefer to pay a 50% deposit, that’s fine too; the balance will be payable 3 days before delivery. We accept all major credit cards, Apple Pay and Google Pay, but not AMEX, you can also pay by bank transfer into our UK or EU accounts.

Do you deliver overseas?

Delivery outside the UK is possible. Our terms are Ex-Factory, so you will source and liaise with the shipping company directly. Our products will be delivered partly assembled and can easily be disassembled further if needed and without any special tools. Please call us on 02084516999 or Contact Us for more details.