The crew arrived within the allotted time. When I opened the door to them they introduced themselves and shook hands. They were a happy and cheerful couple of men who got stuck into assembling the bed which they did in no time. When they finished the assembly they took the time to explain a few details to both my wife and myself. A little thing like taking their shoes of when entering the house was much appreciated. The bed looks good and is well constructed. I would certainly recommend Furl to my friend.

We first visited Furl's showroom two years ago, aware that most king-size storage beds are too bulky to fit into our bedroom. We loved the look of the Air bed and its slimline headboard. The personal service was brilliantly informative and not pushy. Delays to our renovation plans meant we didn't order for two years but we made a special visit to Grand Designs Live especially for Furl. The same member of staff was working at the exhibition, she ran through everything again with us and we placed our order. (We don't remember her name but she was incredibly knowledgable.) Communication throughout was perfect (thank you David and Paul) and when the pre-arranged delivery date wasn't convenient, Furl simply changed it to suit us. On the day of delivery we received calls to say the crew were en-route. The assemblers - Tim and Dave - were a credit to the company. Friendly, quick and respecting of our home. We've had the bed two days and love it - not only does it look great and feels solid, we can't believe how much storage we've gained. I thoroughly recommend Furl. Perfect from start to finish! Sorry it took us to two years!

Delighted with our new bed, Furl provided an excellent service from the original contact, provision of samples and keeping us informed of the status. There was a slight delay but we were kept fully informed by Paul. On the day of the delivery everything went as planned and Tim who delivered and installed is a credit to your company. I have never met anyone as cheerful after such an early start and long journey. The service from your company is outstanding. Keep up the good work. Thanks again.

Excellent delivery drivers

We are very happy with the new purchase of a sofa bed from Furl. Although it is premium in price, the quality of the mattress and unique design of it being able to unfold and fold away without the removal of cushions makes it worth it. The delivery men were courteous, communicative and helpful in demonstrating how it worked after they constructed it.

Product excellent, delivery excellent. Only slight downside was shouldn’t have expected delivery by the date they give you - it was two weeks late. Probably shouldn’t have expected it but if a specific date given we expected it to be real. Would suggest Furl give the headline delivery date as clearly ONLY an approximate date in the headline (presumably somewhere in the small print there was a caveat but we missed it). We had a big family week end and ordered on basis it would have been there by then. Had to make alternative sleeping arrangements to accommodate a couple and new baby as a result. Overall though would recommend them and will consider buying again from them if the need arises.

Top quality product, excellent customer service and great comminication throughout. Thanks!

Top quality product

MY 2ND Furl bed purchase. Excellent products. Excellent service. Highly recommend!

I've been very satisfied with the service from Furl. The lady in the showroom was helpful and welcoming. She demonstrated the sofa beds and answered all my questions. Clearly, she knew about the products. At no point was I pressured to make a decision, which makes a refreshing change from the usual high pressure sales pitch. As a result, I now have a superbly made sofa bed with an excellent quality fabric and Furl has a delighted customer.