5 stars. We are very pleased with the product and your delivery team were efficient, courteous and good-humoured.

I had excellent service from Furl from the moment I walked into the shop to the point of delivery. Marcin who guided me through the purchase expertly patiently waiting for me to choose the right fabric and accessories. Also a bought a wonderful console table and chairs. They also kept in touch whilst I was waiting for the delivery . When the furniture was delivered the two gentlemen were so helpful positioning and making the sofa, demonstrating how it worked. They are excellent advocates for furl. Thank you all I am will highly recommend you to family and friends.

The bed is excellent, and was made to order to a high standard.

The delivery and assembly of the sofa bed was very smoothly and professionally accomplished - even up our three sets of windy stairs. All the wrappings were taken away and everything was left tidy. The sofa itself looks marvellous and is very comfortable. Slightly concerned about a gap between the seat cushions and the base board, but I have been assured that this will close up as soon as we start sitting on it. The delivery time following my order was very protracted due to the pandemic. I would have liked Furl to keep me updated a bit more regularly over the many months of waiting, but the product is definitely worth the wait. I would certainly recommend.

Excellent service from the start of the process right through to delivery and assembly. I haven’t received personal service like this from a company in a very long time! Paul was exceptional throughout! Thank you

This is the second bed we’ve purchased from Furl, and I’m planning on ordering a third. That in itself should be evidence enough of how highly I rate their product and their service. Thank you Furl!

Unfortunately, our bed arrived with incorrect parts, this was on Dec23 . The guys worked hard to make the bed useable over Christmas including a second visit the next day and promised to come back and fix it afterwards. After not hearing from them I contacted them on the 4 Feb. They then arranged to come out and fix it. At this point we were still missing the strap to lift the bed up. This was promised to be posted to us. After numerous emails and it now being the end of July, I still don't have a strap and my last email has gone unanswered for over a week. The beds are great but at the price they cost I don't expect this run around. Not good customer service furl!!!! Edit: after posting this, the strap arrived a few days later. Now happy this is resolved. This is the third bed we have had from them over 10 years and we would order again, the beds are wonderful.

The delivery team arrived bang on time. They called ahead to let us know exactly when they would arrive. They quickly assembled the bed and were polite and courteous. They checked we were happy with everything before they left. A number of other companies these days have delivery that are clearly not invested in ensuring the customer is happy - they just want to get the delivery done and get out quickly. We did not feel this was the case with the Furl team !

Your delivery duo were more than kind and thoughtful. I am a granny and they put the beds where I asked them to and took away the plastic wrapping for me. Many thanks.

Great sofa and a proper bed that is in a different league to other sofa beds. The guy that came to instal it was fantastic. Friendly, helpful and informative👍🏼