Total pleasure to deal with Furl, from our first visit to their London showroom to delivery of our sofa bed. The sofa is quite expensive but when you see the quality of it and the service provided, well worth every penny. Also many thanks to the very friendly and efficient delivery men, again very impressed.

Martin Reed

We couldn't be happier with...

We couldn't be happier with our new storage bed! I am very passionate about beds and so when it came to choosing our new one it had to be special! Living in London we lack a lot of storage space so a storage bed seemed like a great idea. From our first visit to the London showroom we knew we had made the right choice. John was incredibly helpful and friendly and his passion for his beds made us even more confident. When our bed arrived, the gentlemen that installed it were just as friendly and efficient! I would highly suggest you pay the extra to have it installed. Thanks again, Sophie&Shaun Stafford

Sophie Stafford

We are delighted with the...

We are delighted with the sofa bed and particularly pleased we visited your London showroom, met David and benefited from his advice. The delivery team were friendly, efficient and shared David's enthusiasm for the excellent product. We strongly recommend you as a great Company with which to do business. Thanks Ken

Anonymous User

Dear David & team, Our...

Dear David & team, Our new sofa bed is a delight, thank you. The whole experience, from visiting your London showroom, to helping us through the choices, to the delivery and build itself was a pleasure. Your idea to send the mechanism early to ensure the 4 seated would fit was great, and set our minds at rest early on. First set of guests left yesterday, and they couldn't believe it was a sofa bed - I think you many be getting another customer! You have a brilliant product, a brilliant approach to customer service, and a brilliant company. Thanks again, Carolyn & Amir

Anonymous User

I had a very good experience purchasing a new bed from The Storage Bed Company. Helpful advice when I visited their showroom in London, easy to order, delivered on time, and professionally installed. Excellent product and service from a small UK manufacturer. I'd highly recommend this company.

Giles Rankin

Buying from The Sofa Bed company was a great experience. We were given a personal appointment to view the beds in London. Our bed was made in the shorter estimated time. It was delivered and assembled by two very efficient and friendly men. The bed itself is fantastic! I highly recommend this company.

Fred Williamson

Everything worked perfectly, from the first interaction with the business at its website and then London showroom, through to delivery and now use. Our flat is decluttered!

Nicholas Farhi

We recently nought a Max bed and are very pleased not only with the customer service but also with the bed. It is more expensive than some beds advertised but it is easy to open and close daily and it looks fabulous. David is obviously passionate about his products and patiently answered all our questions during our many visits. The bed was ready before schedule and Paul and Simon put it up very quickly with a smile and overshoes. The only thing is I wish Paul and Simon had warned us how heavy it is once assembled as the bed is blocking the only socket in the room... Also we almost bought their best selling mattress but in the end opted for a memory foam mattress from another leading London shop: I think that the Storage Bed Company could possibly improve their mattress selection? Overall we are very pleased with our purchase and would highly recommend the Storage Bed Company. Stephanie & Paul

St?phanie Dartinet

My wife discovered the Storage Bed company through a google search. Since we have purchased furniture from well known stores like John Lewis in the past, I have to confess to being a bit sceptical about a randomly selected company. However, David and his staff were very helpful on the phone and in person when we visited their showroom in North London. The design of the bed frame is perfect. The bed was delivered on time, assembled by David and his partner quickly, and we are very pleased with the result. Would highly recommend both the bed and this company to anyone. PS. I would also note, that on the day of delivery, which was a Saturday, one of their regular delivery people was ill, so David himself came with the van to install the bed rather than being in the London showroom that day. When I mentioned this, he said it was more important to provide good customer service and deliver on the day promised. This is exceptional in today's world, and I would highly commend this company's approach & attitude to customer service. I sincerely hope their company grows and prospers.

BRAD BORKAN

Absolutely superb experience with this company, I highly recommend them. We have brought a sofa bed and a storage bed. I went to their London showroom and met the incredibly enthusiastic founder and owner of the company. Both the bed and the sofa bed are wonderful: very high quality, very easy to use, they look fantastic and are very comfortable. We had a significant access issue in our house for the sofa bed but they gave excellent advice on how we could get it in: everyone we dealt with in this team were superb. The extra length of the sofa-bed compared to most other sofa beds on the market means that this is as comfortable as our super-king size bed. It is also very very easy to open out and use and close back again.

Simon Read

Was very apprehensive when my husband said he had found this fantastic bed on the Website. went to London showroom and found our dream bed. So wonderful to have an appointment system so you are under no pressure and can try every bed on offer. Superb advice given. Have bad arthritis so didnt think I would be able to lift bed and latex mattress (which is absolute heaven - not like our other mattress which was memory foam and made me sweat). How wrong I was! The amazing mechanism makes it so easy even for me. The amount of storage is unbelieveable and because of the easy lift mechanism I use it for regularly used stuff as well - just not a problem. the whole buying process was completely painless. The delivery and assembly could not have been better. The two lovely gentleman who delivered and constructed the bed were so polite, quick, efficient and did a fantastic job. I didnt need to be there. The were so careful with carrying the stuff upstairs (with little plastic slippers so as not to mark carpet). Just cant fault the storage bed Co. The bed may be expensive but the quality, service and comfort so worth every penny! Thank you all!

Belinda Kenny

It's not often that I leave reviews for items I've purchased but because I feel so passionate about my Storage Bed and the whole experience of purchasing it, I feel it would be a huge injustice not to do so. David was a blessing when it came to helping us in the showroom, completely accepting of my choice of Orange coloured Storage Bed, showing me all the different shades of the colour and types of material that could be used. He showed us the way the different mechanisms worked and the different styles of Storage Bed, choice of headboard etc.....you could feel he was as passionate about the Beds and the individuality of them as I was, in the way that he informed and then moved away allowing me to make my decision and own design choices. Absolutely marvellous! I must say I had spent a great deal of time looking on the website prior to making an appointment to go to the London showroom and already had a good idea of which bed I would purchase, but seeing the Beds and realising exactly what could be achieved helped enormously. These Storage Beds really do sell themselves. The workmanship and materials used surpass all others by miles. The Customer Service was excellent. I sent 2 emails which were replied to satisfaction in a very short time. Delivery was advised but did not suit my schedule. They happily re-arranged to suit my timetable. Once again, 'Absolutely Marvellous'. Space is a nightmare in my room. The delivery 'Chaps' were lovely and built the Storage Bed within the space in a very short time. They took so much care with everything from the minute they walked through the front door. (Both, another asset to the company!) Nearly 2 months on, the Storage Bed looks fantastic. There is still space underneath it...I wish I had purchased it with the Keypad Safe now....but I was convinced I would use all the space up. My mother would purchase a Storage Bed for every bedroom in the house and for everyone else. She found the website whilst looking for Storage Bed for my room. She said it was like a dream come true....I think she's as passionate about the Storage Bed Company as David is !!!!!...... .......Thank you so very, very much.

Bryony Gallagher

When moving to my new one bedroom flat I knew that storage space would be a concern. I looked at a number of companies but none of them have the level of service and quality that the Storage Bed Company offers. After spending several hours testing beds & sofa beds at their London showroom, I had a good idea of what I wanted to buy. I especially liked the way it was possible to customize each product with a user friendly website. I bought a Sofa bed and the largest storage bed model available. Both were delivered to my new one bedroom flat on the same day in April and where assembled with care by the company's delivery men. The aftercare was also good. I now have two high end products which fulfill my needs and to date my Sofa bed remains my favourite piece of furniture. I use both of them everyday and I fully expect to be doing so for many years to come.

Matt Price

Product is outstanding - made and delivered exactly as requested. I'm actually glad I paid the extra to get a bed from this Company (these aren't budget beds after all). The bed is well made and as comfortable as I'd hoped. I used: - the online fabric swatch service to help choose a material (arrived very quickly - even with a few extras to consider). Very helpful - the showroom near Ikea in North London. Really helpful to make the right choice of mattress - then ordered using their laptops on site so I could ask questions. They then did an excellent job arranging delivery with the flexibility to meet my needs. The gents who assembled the product were careful and friendly too. Overall an example of the best of British manufacturing and design. I've recommended to others.

Iain Stevenson

After visiting the London showroom and being very impressed with the professionalism of David and the quality of the products on display we decided to order 2 beds. The beds were built to order exactly as specified and delivered and installed without any problems. Whilst the beds do initially seem expensive, I have no doubt they will work out to be very wise purchases in the long run as they are built to a very high quality. We have had them almost 6 months now and are very happy with our purchase.

Michael Yorston

Very pleased with the help given by Rebecca, who was on hand to help find the stylish showroom in London, not easy! Once there, sofa-bed chosen for sitting comfort she was very helpful with choosing the right fabric. It's easy to open and guests enjoy staying over for more than one night. Thank you

Anastasia

As I live in a very small apartment storage is very important. After months of searching and testing numerous storage beds that were far too heavy for me to lift alone. I found the perfect bed at the London based showroom of The Storage Bed Company. I just couldn't believe how easy it was to lift no matter what type of mattress was on top. Even with one hand! There are so many wonderful styles and mattresses to choose from and the staff were very patient and helpful in understanding my needs and guiding me through the process. I bought the Maxi because of the large volume of storage and the latex mattress which is so comfortable. My hand made bed was delivered and set up within 4 weeks of my ordering it. It fulfilled all my expectations and more and maximised the space of my small apartment. I highly recommend the effortless mechanism to lift the bed, the quality of the bed and the mattress. It looks stunning and is incredibly comfortable, Thank you from A very happy customer of The Storage Bed Company Yvonne:)

Yvonne de Villele

My bed arrived in just under 4 weeks. I ordered the Max with a latex mattress. I have had 2 back operations this year and needed a comfortable bed with easily accessible storage underneath. I looked at many storage beds but none had the storage capacity of this bed and no others were easy to lift. A visit to their lovely London showroom is a must - you will be amazed at the variety of fabrics, beds, mattresses, sofa beds, ottomans etc. David and his staff were extremely helpful. You are free to look around and there is no "hard sell". The men who came to install the bed were quick, friendly and efficient. I've had this bed only two days but my sleep has improved enormously. The mattress is fantastic and provides the support I need without being too hard or too soft. I love it so much that I will be ordering another one. Overall Fantastic.

Linda

Previously had an ottoman bed that needed replacing and when looking for a storage bed came across Furl. Visited all the usual retailers but none came close to quality and the storage capacity of the Max frame. Visited the London showroom and was very impressed with the range and the laid back feel. The process to order was quick and easy and it's refreshing to know there are still British companies selling quality British made furniture. The delivery team couldn't be more friendly and efficient and spoke highly of the company. The bed has met everything we required and have had many great nights sleep on it since!

Rob

When downsizing and moving from a house to a new flat we discovered that our wardrobes and two closets were quickly filled up with items that we needed on a daily basis. We were therefore forced to look for some additional space to store occasionally used bulky things (luggage, coats, winter bedding) and decided on a storage bed solution. After an extensive internet search we discovered FURL and their Max bed and this met our requirements perfectly. The bed extends beyond the king size mattress by only few centimetres while providing really cavernous storage space - it miraculously fitted within our rather small bedroom. Owner's enthusiasm for his own designs, robust construction and obvious attention to detail also reassured us of its longevity. Finally, with FURL's easy-fit fabric customisation, we used a high quality fabric to match the rest of our luxury furniture. Having used the bed for almost a year now, we remain extremely pleased with the result. Thea & Ante Sesardic, Ealing, London

Ante Sesardic

Great quality sofa bed that genuinely is big, strong and comfortable enough to be a regular bed. "Strong" it really is - built to take over 200kg, I bought it to be safe to use with a heavily overweight regular house guest and it has been absolutely solid. In terms of service, the company is excellent - friendly, committed personal service from a small company who source their sofa bed frames from a high-level sofa bed frame supplier abroad and then build the sofa beds to order with a wide range of options as to design, fabric and finish. A visit to their showroom in NW London later and an interest-free credit deal clinched it - then followed up with reliable delivery and personal installation before Christmas to be able to receive guests over that holiday period clinched it. Glad I found them!

Iain Cathcart

Simply great. Our Max bed with Alto opening has been one of the best pieces of furniture we have ever bought. The service from talking us through the different options at the showroom in London to delivering and assembling the bed (including coming back to fit a part that had broken even though it didn't stop the bed from working and we couldn't see it) was outstanding. The bed is the perfect solution to our shortage of storage space and the ability to raise the bed makes making it easier. The only thing to watch out for is that the cat jumps straight in to snuggle down when I open it up and I don't always check she has left before putting the top down (no harm done so far).

Gregory SINFIELD

Visited the sale room in London, and David was very helpful. We are absolutely delighted with our sofa bed beautiful fabric, and so comfortable, many compliments from our visitors.

Marilyn Lewis

Our new London sofa bed is lovely in our small space apartment, storage in arms help keep clutter down. Mechanism strong enough for daily use. we are very happy with it

susan Winning

I spent loads of time on the website which was very useful for comparing all the different bed options. But actually when we went to the showroom in London we ended up changing to a different model, so it's well worth visiting. David and his team were very helpful at the showroom, and we were fascinated by some of the other storage products they sell. We're very pleased with the bed, it looks great and the storage is excellent. The team who put the bed up were quick, tidy and efficient. Overall I'd definitely recommend Furl. They are not the cheapest but you definitely get an excellent product and great customer service.

Alex Geach

Furl were highly recommended to me by a friend. I went to their London showroom to place my order, and I'm glad I did - I chose a different bed than I thought I would, and it was far better to choose fabric and colour in person. The delivery experience was also very good. They have limited days for delivery, but once a date was set it went very smoothly. A team of two come to assemble the bed, and they do it remarkably quickly. Make sure you know exactly where you want it - as it is impossible to move afterwards! And the finished product is fantastic. A solid, comfortable bed with amazing storage space - which takes up less floor space than my old wrought iron bed!

Heather Verzin

I bought a one-person sofa bed for my grandchildren coming from Switzerland to visit me in London. I am perfectly satisfied with the product you delivered. My grandson told me that he slept in the sofa bed as well as in his bed in Lausanne. Thanks to your expertise I can offer my grandchildren one more reason to come to London to visit me. I must say that the quality of your material is exceptional. The delivery and the assembly were professional and oustanding as well. FURL is an effective and reliable firm.

Christian Polin

Fantastic service from David, Becca and the delivery and assembly team! My new London sofa bed looks great, the bed is easy to open and close and extremely comfortable to sleep on and also very stable. Cannot be happier with my purchase. Thank you Furl!

Nellie Longstaff

In addition to Furl's user-friendly website, there is the choice of seeing the actual furniture in a large unit in London. This is great, as you can try out the sofa before you commit to buying it. The service is excellent and the choice of fabrics is wide. We ended up choosing the sofa bed we liked with our own choice of fabric. The delivery date was spot on, as promised! My guests cannot believe how comfortable the bed is, considering that sofa beds tend to not be comfortable as a bed or a sofa. It is comfortable in both instances. I highly recommend Furl for its efficiency and great customer service.

Leo Duval

Reviewed our purchase online then decided to visit the London showroom where Becca was really helpful, knew her stuff, paid the right amount of attention and then left us to browse to decide. Once decided again Becca was great helping to do the order online. Bed arrived on the day agreed, delivery/fitting team were also fantastic, worked quickly and cleanly, taking all packing away with them. A lovely pair of lads. Bed and mattress are superb quality, haven't slept so well for ages. Thoroughly recommend from start to finish. Thank you Furl!

David C

The ability to visit the London showroom and take plenty of time to choose a sofa bed was a great help. Thereafter the online ordering process was straightforward and we were able to have (rather too small) samples of the available materials to see in our own home. The delivery slot was easily fixed and the men who brought and assembled the sofa were very cheerful and helpful.

Caroline

We love our Furl Bed. David was very helpful when we were buying the bed, sending a couple of swatches and then when we visited the showroom in London. I did have to give them a nudge to confirm delivery date, but that wasn’t a major issue. The team were helpful in organising for me to be the second delivery, so I didn’t have to take the whole morning off work. The guys that put the bed together were very friendly and helpful and did a great job. The bed is fantastic. Yes, it was expensive, but for me well worth the money. It’s solid, well made and looks great in our room.

Andrea Mathers

We were very pleased with every aspect of our purchase. We knew we wanted storage beds in our new Barbican flat, and were delighted to discover Furl through a google search. The website gave us lots of good detailed information, but it was an appointment with David at the London showroom, which convinced us that Furl was right for us. Terrific selection of beds, many mattresses and endless numbers of possible fabrics. The fitters coped well with our quite small lifts, and our beds are beautiful and very comfortable. We thoroughly recommend!

Lynn Trickett

Today we purchased our forth sofa bed from Furl. They are really amazing and have made every room in our house multifunctional. My boys love their single sofa beds, and today we bought a superking size sofa bed for the master bedroom.They look great and the mattresses are so comfortable. The arms have extra storage in them. Living in London you need to make the most of every little space. The service at Furl has always been outstanding. I fully recommend them.

Rhian

UPDATE: David refunded me £140 at the same time I was leaving this review - I have amended my star rating from 2 to 3 to reflect that the matter was resolved. However, I'd like to point out that I did order on the link i was provided on chat, I had saved it as a bookmark; and even messaged on chat moments before placing the order to check the delivery timescale as 7 days as it was showing as September on the webpage! Just admit there was an internal error, rather than push back on the customer. ----- I loathe to write this review but sadly, the lack of communication has left me with no choice. I contacted Furl in June to discuss their seven day express delivery service as I was in the process of purchasing a property but didn't want to buy the bed prior to exchange of contracts. I was assured that being outside of London (in Brighton) if I could give a little more than seven days notice then I could absolutely receive my order within 24 hours of moving into my property. Once I exchanged contracts I purchased my bed - on July 15th - paid £100 for express seven day delivery and an additional £40 for weekend delivery so that my bed could be delivered the day after I completed on my flat - Saturday 25th July and I'd only have one night sleeping on the floor. Everyone was really chatty online when I hadn't yet placed the order, but as soon as I did... Radio silence. Over the course of the next ten days I rang the number on the website in excess of 20 times, and left several voice mails, each time clearly stating my name and telephone number. I sent several emails and was assured someone would be in touch soon. Moving day arrived and I had not heard a peep from Furl apart from the showroom manager asking me to pay another £125 for removable covers as that is all they had in stock for express delivery; i asked that they did not charge my card this fee until a delivery date was confirmed, as per the service the £140 I had paid for already. I didn't get a reply. On Monday July 27th I finally received an email from David; informing me he had been away and that I must have mistyped my number when I made my order (I was unable to confirm this as it is not stated on my confirmation, so I took it as fact that I had inverted two numbers) and they'd been trying to call me. Funny how nobody thought to email me? Or to check the multiple emails I had sent or listen to the voicemails; each repeatedly stating my phone number! Paul, the fitter then contacted me as initially I had been sent an email with an instal date sometime in mid August and I had replied to this email with horror! Paul agreed to come and set up my bed on Wednesday 29th and he told me that the order hadn't come through to him as an express service - and they'd look into what had gone wrong. I can't fault Paul - he turned up at 8am on the Wednesday and built the bed - the bed itself is great! Can't complain, fantastic storage, lovely quality - really fab. Two days later I received an email from Furl and a notification from my bank that £140 had been charged for the removable covers (yes, that's £15 more than I was told AND bearing in mind I had already paid £140 for a delivery service that I did not receive!) Several emails have gone back and forth with Furl stating that I want £140 (my express and weekend delivery charge) refunded plus £15 for the overcharge on the removable covers - they've admitted they've overcharged me, but haven't done anything about it.. All i got was "I appreciate that we had some communication issues and we did not deliver in 7 days as hopped, sorry about that." from the showroom manager! I sent a final email to David, 5 days ago stating I wanted a refund for the delivery service I did not receive and for the overcharge of the removable covers, and he has not replied. Therefore I am now leaving this review as I am absolutely furious with the outrageously poor customer service. Why two stars and not one? One for the bed, and one for Paul. However, I really wish I had ordered from a mainstream retailer - the king size bed (no headboard or mattress or special fabric covering) plus delivery fee cost me £1670; not a small amount of money at all! @Furl - I have been more than fair, and did say that I would take matters further if we could not resolve this between the two of us. So, if you do not refund the £155 (£100 for seven day express delivery, £40 for Saturday delivery and £15 for overcharging me for the removable covers), within the next 48 working hours, you will leave me with no choice but to contact trading standards and to inform my bank that this is an unauthorised charge and obtain the money back that way. You have my number and my email address, I look forward to hearing from you.

Sam Burgess

I was finding the prospect of choosing a sofa bed in the middle of a lock down really quite stressful....MJ in their London showroom was just a complete star: fabric swatches were sent down having we had video chatted and he had seen the effect I was trying to create. I am just soooo pleased with what we achieved that I'm beyond words. Very talented team at Furl

Richard

Very good service, very good staff and quick installation!! The quality of my London Sofa Bed is excellent!! Thank you very much!!

Giener Dirmilli

After months of searching for a bed, Furls ottomans are unique and just what my partner and I need. I made a second trip into London to get support with my choices and to also receive the full customer experience. As an NHS nurse, who only now has time to actually think about life outside of work, it was a big deal spending this amount of money. The young lady was thoughtful, however the ‘manager’ was rather cold & insincere, not even getting up from his laptop or showing any interest. I am excited to receive our bed, but unfortunately my customer experience has put me off going back to sort out all the garden furniture, and dining room chairs which we’ll also need to furnish our new house.

Danielle

TOP Quality and Service. London showroom is very busy but the few times I've been there all the staff was friendly and professional. The Max storage bed is perfect if you need to maximize your space. Service Excellent Delivery Excellent. Installation Excellent. It took less than 30 minutes. They have cleaned properly before leaving the place with zero rubbish behind to collect. Thank you FULR! Stef SE1

Stef SE1

Really impressed with my new sofabed and the incredible service from all the staff at the showroom in NW London. The delivery team were professional, friendly and very efficient, the sofa bed was installed and set up in under 30 minutes. It's really well made and very comfortable. Great product, service and delivery.

RICK CASSMAN

The quality of FURL sofa beds are exceptional (lovingly made in Italy) and their staff members are friendly and happy to offer any assistance. Lyuben installed the sofa bed efficiently and showed me exactly how all the pieces fit together. I can’t imagine there’s a better supplier of premium sofa beds in London.

Anonymous

Great service at Furl from start to finish. I had multiple fabric samples delivered to my home address as a first step. This was followed up by a visit to the shop in London (recommended before purchase). Good advice for the choice of fabric and piping from the FURL staff during the visit to the shop and beyond via email correspondence. Special thanks to Marcin, the showroom manager, for helping me choose the right fabric and piping to match the decor of my house. Finally, cordial delivery men assembled the sofa in no time, explained the mechanism, provided advice for future disassembly and cleared the packaging. Last but not the least, great product (AirB sofa bed with chaise) as you can see from the attached picture. I am a very satisfied customer!

Uday Pai

Absolutely outstanding from start to finish. The product design is phenomenal - comfortable, stylish, AND fits in weird London flats. Marcin at the shop was SO helpful - I visited multiple times, and he helped me design the ideal sofa for my space, from style to color choices. And then the two men who delivered the sofa were on time, professional, and efficient - walking me through the different features of the sofa to make sure I knew everything I needed to know. I will definitely recommend to others.

Kate Van Akin

Wonderful sofa bed and recommended to me by a friend who had a similar great experience. From start to finish - help, advice and suggestions from the guys in the shop – North London and south London. A quick delivery and fit from a friendly duo. I was impressed with the talk through after. Showing me how to use the sofa bed- advice and tips. Thank you! I would highly recommend Furl.

Anonymous