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Product excellent, delivery excellent. Only slight downside was shouldn’t have expected delivery by the date they give you - it was two weeks late. Probably shouldn’t have expected it but if a specific date given we expected it to be real. Would suggest Furl give the headline delivery date as clearly ONLY an approximate date in the headline (presumably somewhere in the small print there was a caveat but we missed it). We had a big family week end and ordered on basis it would have been there by then. Had to make alternative sleeping arrangements to accommodate a couple and new baby as a result. Overall though would recommend them and will consider buying again from them if the need arises.
Top quality product, excellent customer service and great comminication throughout. Thanks!
I've been very satisfied with the service from Furl. The lady in the showroom was helpful and welcoming. She demonstrated the sofa beds and answered all my questions. Clearly, she knew about the products. At no point was I pressured to make a decision, which makes a refreshing change from the usual high pressure sales pitch. As a result, I now have a superbly made sofa bed with an excellent quality fabric and Furl has a delighted customer.
Fantastic product and first class service - beautiful sofa with amazing space-efficient mechanism, stylish and comfortable. Furl were brilliant to deal with throughout, our order came on time and we are delighted with it. Highly recommended.
I was ever so pleased with the sofabed and also the professional people Couldn’t ask for better Paul has been great! Many thanks once again and I would recommend you to everyone.
Great products and delivery & setup of the bed (the delivery team were exceptional - very polite and efficient). The only criticism I have is that the communication from date of order to date of delivery could be improved. Once we had placed our order, we didn’t hear from Furl unless we chased them. This shouldn’t be the case and needs to be improved!
We have now had our FURL storage bed for over two years. I have to say it was one of the best purchases we made in recent years. The bed itself is a great sturdy construction, and the storage space is massive. It literally solved the storage space issue we had overnight. We went for the deep storage, and I am happy we went for that option. It holds bulky items such as my saxophone case and a travel trolley comfortably as well as other bits and pieces. Thank you so much!
This is my third purchase from Furl. High quality products which last the test of time and excellent service. Here's a picture of my new bed!
The two guys who delivered my sofa bed were polite, informative and did a great job. Thank you so much. I think the sofa looks very good in the room. My three month hunt to find one, that comes in pieces to be assembled in situ has been a success.
The order process with Furl was easy, go thru options and choose your sofa bed, pay for it and wait for your bespoke unit to be made. They called me a week before due date to arrange delivery. My sofa bed was delivered and built in situ, by a man named DAVE, he was professional and very polite. A real nice bloke (who obviously loved his job). he took all the packing away and made sure we were happy with our purchase and its position, he then demonstrated it to us. That's all I can say. Thanks. Lewis
I was kept informed of progress all through the build of my sofa bed, right up to the fitter (DAVE) calling me when he was close. The cost was acceptable because I wanted a strong mechanism, The delivery and installation, by DAVE, was carried out quickly and he then took away all of the wrapping material. The sofa is very comfortable, and the bed looks great, folds out easily and I am looking forward to using it. Many thanks.
We chose a FURL sofa-bed although we are too far away to have seen, sat on or laid down on one. The pre-sales Q&A online chat facility and the NEXT DAY fabric samples filled us with confidence. The product was delivered today (300 miles each way) by two friendly and knowledgeable FURL employees who lifted in, assembled and demonstrated the sofa-bed in our house. A great experience from start to finish. And a great sofa, and bed! Well done FURL. Our friends and family will also benefit from our fantastic sofa-bed.
I just wanted to email and say, thank you for the delivery and please feedback to the chaps who delivered that we where very happy with them, they where very polite and very professional. We have once again had a great experience with the interaction with furl employees.
From the moment we contacted Furl the service was excellent and of course the product as well. our sofa bed was also delivered and assembled very professionally. Its amazing how comfortable it is. As I keep telling everyone if you buy a sofa bed you need to buy a good one !!. Peter Inston Architect
Very efficient service from initial visit to showroom, receipt of fabric samples, on-line ordering system ... right through to delivery and installation of our new sofabed exactly when promised. Would definitely recommend Furl.
If you desire stunning, high-quality ultra space-saving furniture then FURL is the answer to your dreams. Making spaces work in my home & rented properties is so important to me. FURL produce unrivalled space-saving designs that are built to last the test of time. As William Morris said "Have nothing in your house that you do not know to be useful, or believe to be beautiful". I love FURL!
High quality and cleverly designed product, brilliant customer service and polite and efficient installation specialists. My express delivery was slightly later than expected, but they were very receptive to my order status call. Very friendly and professional company. I’ll most certainly order through them again in future. Highly satisfied.
We have been looking for a good quality sofa-bed for some time and finally found what we were looking for at the Furl store. My daughter can now sleep comfortably and she loves her new sofa bed. As soon as we entered the store, we were very impressed by the excellent quality of the Furl sofa beds. What makes them so special is also the fact that they are delivered in units and assembled once in the house in a very short time, which is fantastic. We wanted a 3 seater sofa bed but the size was the issue for us, as all those we saw in other stores would neither go through our door nor the bay window. Our Furl sofa bed was efficiently delivered and fitted without any problems by experienced and friendly staff. We would also like to say thank you to Becca for making us feel welcome at the store. She was very polite, knowledgeable and helpful throughout the whole process.
The product is fantastic. The delivery team were wonderful. We received the sofa a week after the expected delivery date but communication was good. Furl themselves admit that the product is so good they don't need to market but the pre sales experience was frustrating. Difficult to book a convenient time to visit the showroom and it all felt like Furl were doing us a favour selling us a sofa, rather than a "customer focused" approach. It was all good in the end and we are very happy with our sofa, so maybe they have done us a favour letting us spend our money with them!
The service overall has been great, I was provided with helpful very information and about the product. The delivery team were very good with their service and came on time. It has been a week since the new bed was set up and I have been having good night sleep since! I am very happy with the quality and as storage is vital for my small room, it has provided the space I needed to put my items inside the bed. I would definitely recommend this bed especially for those who need a storage solution
Great quality, beautiful product. Great customer service from online questions and answers to product assembly. Highly recommended.
Furl is rated 4.89 stars based on 817 Client reviews.