Very pleased with our purchase of the metro sofa bed. The delivery team was excellent: friendly, experienced and very efficient. It was a joy, so a big shout out to them.
Anonymous
Ordered Metro Double size folding bed.Shop assistance was very good and helpful.Bed arrived and assembled as specified. Delivery and assembly of sofa bed was quick and the delivery guys were very pleasant.Would definitely recommend Furl .
Nirianjan Patel
I had my Metro sofa bed with the chaise delivered this morning. The delivery drivers were just awesome. Despite a very tight corridor, every piece went smoothly to the room. I can't be more delightfull about the sofa bed. Great design, awesome bed, huge storage inside the chaise. Guys in the showroom were very passioned and knowledgable about the products what made all process very easy for me. Whole piece looks just stunning and it is everything I wanted. Definitely the best product on the market and I will recommend Furl to my friends!
Anonymous
Amazing product. I spent many hours researching quality sofa beds, and it was worth it. The pocket sprung mattress is reasonably firm and very comfortable. The mechanism is easy to use, and the footprint of the bed it much smaller than most other sofa beds, despite the bed being bigger.
The best feature for me is that there are no cushions to find a home for when using as a bed - they all stay attached and simple for underneath the bed. Mattress protector and sheet can be left on the bed when it is folded away, but duvet and pillows must be removed.
We have a medium metro, which is larger than a standard double, however because the mattress is slightly less deep, standard double fitted sheets fit well.
Delivery and installation was carried out by Furl. It too about 20mins. They gave me a good demonstration, tips on operation and moving the sofa, and took all the rubbish away when they were done.
Expensive, but well worth the extra.
Anonymous
We have already posted a 5 star review of sale and delivery processes. That continued when I had a query which Marcin responded to within minutes, sending me a great video to show me what I wanted.
Our Metro sofabed has been used as a guest bed, but this weekend was the first time we slept in it - I have two things to comment on - first, the bed was every but as comfortable as our main bed and we slept really well, and second, opening and closing was something I ( at 75) could manage on my own with no difficulty. We continue to be highly impressed with all things Furl.
Pam and Allan
I bought the Max Storage bed and the Metro sofa from Furl. I loved being able to fully customise the furniture online and pick from a wide range of fabrics as well. The quality of the delivered furniture is very high - the sofa is very comfortable to sit and sleep on and the lift up storage mechanism for the storage bed works very smoothly (and the storage space is huge!). Service was fantastic from start to finish - communication around delivery times, arranging the delivery during lockdown, and the guys who finally delivered and assembled it did a great job as well and left the rooms clean and tidy. Couldn't be happier and would definitely recommend.
Anonymous
We opted to spend extra and go with the Metro from Furl as we wanted the most comfortable (sofa)bed possible and we needed a modular option to get it through narrow doorways and up stairs. The quality of the cushions, fabric (we went for velvet) and bed is excellent. The delivery team were superb - COVID aware, polite and respectful carrying the sofa bed through the house. We went for standard delivery so assembly was not included. It would have been useful to have an instruction guide to assist with self assembly - the delivery team’s instructions were useful but not easy to remember. It was a fiddly job attaching the necessary screws and two people are definitely needed. It is a logical assembly process, however, and not difficult if you’re practically minded! That said, it requires a decent amount of strength to lift and click the modular pieces together. Although at the time I found the assembly frustrating (mainly due to screws being hard to reach and holes hard to see due to black material covering them) in hindsight it only took 30 mins. The sofa and the bed are more comfortable than we expected so if we need more modular furniture, we would certainly consider Furl again.
Tom
I found you through a Google search as was desperate to find a sofa bed that would provide comfort for my mother who is returning from hospital after a complex orthopaedic operation. She wanted to have a downstairs bed on a temporary basis and we thought your Metro sofa bed would be perfect. The telephone support from Marcin was excellent despite us probably not being the usual profile of your customers. I needed to access the bed quite urgently and the one you had in stock turned out to be perfect. Bit of a hiccup with receiving the fabric swatch but that was sorted out promptly. Delivery was fantastic. Friendly and knowledgeable crew who shows me how it all worked. This is an expensive product but service was outstanding and hope be disappointed s comfy as it looks. No hesitation in recommending to others.
Anonymous Hampshire
Delighted with new Metro Sofa Bed. David very helpful in the showroom. Delivery and home installation friendly and efficient. Two weeks quicker than estimated delivery time which was a bonus. My second purchase from Furl after buying a Max Storage Bed in 2013.
Giles Rankin
Excellent service.
We're delighted with our new Metro sofa-bed which is very well made and easy to operate.
We went for the option with the drop-down wheels which makes it simple to move when you need to - this is important as it's a heavy item of furniture.
Delivery was on time and the driver and his colleague carried in and assembled the sofa in less than half an hour.
They positioned it precisely where we wanted it and demonstrated how to operate and move it.
They were both friendly and very helpful and took away all the packaging when they'd finished.
Being a genuine UK company (not simply located here) was an important factor for us and, based on our experience, we would happily recommend Furl and their products.
Huw Davies
From walking into the showroom until delivery and set-up, working with Furl was a pleasure! The quality of the Metro sofabed is as advertised and very comfortable to sleep on. Delivery and set up of the bed went well and the guys setting it up did so quickly and explained everything clearly. Thanks again!
David Lieberman
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