Reviews

The installation of the Max Storage Bed was excellent. The installers were very nice and did a great job, explained everything very clearly. 10 out of 10.

My furniture was delivered and assembled today in a seamless highly professional manner. The guys were efficient, patient and really helpful. They arrived on time and I’m thrilled with my sofa bed and table. Thank you

Excellent sofa. Just what I need. And expertly delivered by very friendly and helpful team

We are one of many "ultimate reviews" as this is now our THIRD storage bed from The Storage Bed Company in 2010 and its successor FURL in 2016 and now 2025. Very satisfied with existing beds and look forward to enjoying this third.

Everything was perfect from the first contact in the show room to delivery and assembly. Very happy with the product, service and delivery. Furl has outstanding beds and customer service. Thanks a lot

Excellent service from Fabio and Phil today. I got an early text, a phone call and they were on time. They were fast and friendly. A cut above!

The whole process from choosing my sofa bed to having it installed has been an absolute delight. The customer service from the sales consultants in Chelsea and Swiss Cottage to the delivery guys who came to install is above and beyond expectations. Monika was very patient with my need to see several different material samples at home to make my choice and informed me promptly of any potential delay with sourcing my final choice. The logistics team were superb managing to fit my delivery into a very tight timeframe on the day to help me out. They also gave detailed instructions on use and care of the furniture (particularly to be mindful of my cat when closing the bed away) and how to deal with any spills or accidents that might happen. It was very useful to discover from them that Furl also offers a service to dismantle and move the sofa bed to a new location and re-install if I wanted to move house at some point. I am extremely pleased with the Swan sofabed it is comfortable as a sofa and as a bed. It is the most comfortable bed of a sofabed I have ever had - I've had 3! I love not having to find spaces to put the cushions when I unfurl the bed. I also had the moving mechanism installed so now I can clean underneath easily too. I'm extremely happy. Thank you very much Furl!

We came across Furl because we wanted to find a comfortable sofa bed. They offered a great choice of fabrics, models and sizes so we could specify our perfect option. It was delivered in a timely way and put up in the right space - looks great!

Despite a couple of hiccups, overall had a very good experience with Furl thanks to a helpful, knowledgeable sales team including MJ, Reon and Monika. I purchased three pieces (Piano sofabed) and Metro chairbed with footrest storage) which proved to be very solid and well constructed as I would expect made-to-order pieces to be.  The pieces were delivered/installed by Furl's own very efficient, professional team including Lyubo and Fabio. Once assembly of the pieces were complete, Lyubo gave a very helpful, comprehensive tutorial on how to best operate the units and their care. I can definitely recommend Furl as a source for very good quality, seating-sleeping solutions.

Great service. Enjoyed receiving update messages re my sofa. Delivery and instructions given very professionally. Thank you!

So happy with the service from the showroom to the living room. Edward in-store was always helpful despite us usually arriving just before closing time! The sofa bed arrived as planned and is so comfortable it is almost better than our main bed! The delivery team were amazing. Very polite, passionate about the product. Interested in furniture and design. And told us all we need to know. Finished with a handshake!

Lovely guys delivering the bed. Really helpful

An excellent and very personable service - the team went above and beyond to ensure our maxi storage bed was set up perfectly - that’s why we came back to furl after two beautiful sofa beds that we’ve loved for 8 years already.

We have now had our sofa bed a few days and are very happy that we've chosen Furl. The comfort of the sofa and bed are outstanding and the service provided has been great and professional.

The team were lovely. Gave me a call when they were on their way and were efficient and professional on the day. Highly recommend.