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User Reviews

Learn what our buyers are saying about us!

Michelle Parry

The sofa is great, I am in love! Both the sofa and the bed are really comfortable. The delivery team were great – very professional and friendly and got the bed put together really efficiently. They were very respectful of my home too.

Laurie Watt

I am hugely impressed by the bed. Whilst expensive, it is superbly made, looks good, is a joy to ‘manage’ and my guests say they have slept extremely well and would never believe that they were sleeping in a sofa bed. I have only docked the star because they were not as communicative as they might have been in the early stages, knowing I had a deadline. David, who had been most helpful in the shop, emailed his apology for any delay saying he was 'never in the shop'. Perhaps he should spend more time there. Anyway a great product.

Pilar Galan-Aguado

I bought a king size bed from Furl because I was looking for a company here in the UK that could made those kind of storage beds for quite a time, and I was glad to found this company. The bed was made according my specs and the quality of the materials and service are outstanding. Very happy with my purchase!!

Mary H

I wanted a normal height bed with storage. I looked around in the shops but none had the amount of storage space that furl beds do and also the sides were very chunky. Mattresses these days are very thick and I didn't want a bed that was high as it dominates a smaller room.I found the perfect bed at Furl. I went along to the showroom and they were very helpful. I also wanted a custom size and they were able to do it no problem. They fitted it promptly on time and it's looks great. Very happy with. it. The amount of storage is amazing for a bed that isn't that high and the quality is excellent..

Anonymous

When I chose Furl to buy a bed and paid nearly £2,500 I expected to receive a bespoke, great quality bed, as promised. I am very disappointed and will never buy from them again. After 8 weeks, the bed was delivered and the problems started. The bed they delivered, which was supposed to be made to order, had some faults. A part of the bed had to be sawed in my bedroom so that it could be assembled; pieces of the wood came off when screws were put in and they forgot to bring the headboard. As it was a very expensive bed, I decided to complain and ask for a new one. They agreed to make a new bed. After 114 days (about 16 weeks) from the day I bought the bed, they finally delivered the new bed, but the wrong headboard. Another mistake. I was told someone was going to call me to sort out the problem with the headboard, but no one did. I e-mailed David Norman, the owner of the company, who had previously ignored some of my e-mails, and he said he would look into the problem and they would return to fix it. I haven’t heard from David Norman or anyone from Furl since.Not to mention a wrong mattress was delivered, different from the one I ordered in the shop with the help of one of their salespeople.. David said I received the mattress which was in my order, but in one of the e-mails I received from somebody from Furl, I was told they had some problems with their computer systems, so a mistaken from their part may have happened. The mattress was never exchanged and I never heard from David since. Would you trust such company? I won't anymore!

Anonymous

Our sofa bed is incredibly comfortable and is being used as an 'everyday' bed with no complaints. The service itself was quick, reliable and easy. The payment options also made an expensive quality purchase much more manageable for us.

Abigail Davies

I bought my sofabed (Medium 3 Seater Duette) a year ago and have slept on it almost every night since. The bed is extremely comfortable and the sofa still looks new. I opted for additional fabric protection on the Lana fabric I choose and this seems to have helped reduce the number of spill marks. I have children who sit eating on the sofa so there have been lots of marks but a quick sponge seems to have removed most of them. One thing is tricky and that’s moving it to hoover underneath or retrieve things if they fall under the bed. It weighs an absolute tonne. The moving system (an extra 100 quid) now seems like it would have been worth investing in. But it was such an expensive purchase in total I was trying to scale back on the cost. The sofa is very comfy when sitting on it alone but I would love the seat cushions to be slightly deeper as it’s not that easy to cuddle up next to someone, it’s just too shallow. Maybe the next model designed can have a more generous seat depth... But given that this sofa functions very highly as both something to sit AND sleep on overall I’m very happy with my purchase and the excellent customer service I had from David and his team.

Bobbi Heath

The quality of the bed, super amazing space inside, easy of opening, way it looks and how delivery guys put it up in our home. All go toward the reason why we bought. Wish it could have got here quicker, but we understand quality takes time. Thanks to all the team.

Sarah Gregory

So comfy, every friend that has slept on our Furl sofa bed has been so surprised at the great nights sleep they have had.

Jackie Roberts

Thank you furl for my wonderful sofa bed. It’s a very stylish sofa,beautiful fabric and a gorgeous colour. I use the bed every night and it is very comfortable to sleep on. So far l am extremely satisfied with my purchase and would not have a problem recommending furl to other potential customers!

Ashley Perry

High quality beds and the team who came round to put it up were friendly and did a professional job.

Lynn Trickett

We were very pleased with every aspect of our purchase. We knew we wanted storage beds in our new Barbican flat, and were delighted to discover Furl through a google search. The website gave us lots of good detailed information, but it was an appointment with David at the London showroom, which convinced us that Furl was right for us. Terrific selection of beds, many mattresses and endless numbers of possible fabrics. The fitters coped well with our quite small lifts, and our beds are beautiful and very comfortable. We thoroughly recommend!

Carol Norman

I was very impressed with the service we received from Furl. Our sofa bed is beautiful. I love the colour (lagoon). We bought it for guests to sleep on but our boys take turns to sleep on it from time to time as it's so comfortable and a spacious double bed which they love because they can spread out. We use it as a sofa daily in our conservatory. It's quite firm to sit on but very comfortable and everyone has commented on how comfortable it is. It was expensive but I think it is well worth the money as the quality is outstanding. Delivery was great too and it was set up in just a few minutes. Well done Furl.

Ayse Yumurtacı

Furl sofa bed is the best for my family. Ayse

Gerard O

We found Furl after two unsuccessful attempts by John Lewis to get a sofabed into our small flat. Our Furl came in pieces and was delivered with no difficulty, and re-assembled very quickly by two experienced and friendly "experts". The sofabed is strongly built, attractive and comfortable for everyday both sofa by day and as a bed at night, which converts very easily and quickly. It was a good choice. Gerard O'Donnell

Sushma Ananda

The sofa-bed we purchased is just amazing! We have had various people sleeping on it over the past few weeks, and everyone has consistently said that they have had a good night's sleep. We are very pleased with it and consider it money well spent. My only constructive feedback is that the delivery process could have been smoother. We had paid extra for the expedited delivery, but we had to contact FURL rather than them contact us to chase up on delivery although the 4 week timescale had passed. Also, the FURL salesperson had been extremely confident the sofa would fit in our home ("if you can fit through the doorway, so can the sofa" she said), but the delivery men were less sure! Thankfully we did not have any problems fitting the sofa in (though it was tight!).

Andrea Mathers

We love our Furl Bed. David was very helpful when we were buying the bed, sending a couple of swatches and then when we visited the showroom in London. I did have to give them a nudge to confirm delivery date, but that wasn’t a major issue. The team were helpful in organising for me to be the second delivery, so I didn’t have to take the whole morning off work. The guys that put the bed together were very friendly and helpful and did a great job. The bed is fantastic. Yes, it was expensive, but for me well worth the money. It’s solid, well made and looks great in our room.

Benedetto LG

this is our second bed and the product quality is still as good as it was with the first one. these are great beds, they are not cheap but it's very good quality for money. when i compare the price of FURL beds to the beds available in shops or online in Luxembourg, the FURL beds remain still reasonably priced for the quality, comfort and convenience that they provide. unfortunately delivery abroad is not a pleasant and professional experience as within the UK where the team of installers add to the positive experience with their incredible service. the disservice we suffered was not FURL fault and it was out of their control and they did a lot to make up for it regardless (discount + replacement of damaged parts). Buying one of this bed from outside the UK is more of a challenge but I would do it again without even thinking about it. These are the best beds of my entire life. Thank you FURL and team.

Kristy Jones

The storage bed bases are amazing and beautiful! We bought two, one double and one king and we are very happy with them.

Cathy Hoyle

Was looking for a sofa bed as a permanent sleeper for every night use, and got a 2 and a 1/2 seater sofa with a memory foam mattress, which Is so easy and quick to pull out and use, and when made up it is the equivalent size of a small double and is extremly comfy as the matteress is a good thickness and perfect for my needs, have had it a while now and am very happy with it, great service too from the company,

Priya Haughey

Gorgeous beds with tons of storage. They can change the strength of the lifting mechanism to make it easier to lift the mattress up - which is brilliant for people who don't have a lot of upper body strength. Would definitely reccommend!

Peter Byrne

We are really pleased with our very comfortable solid bed/sofa. The moving facility was well worth the extra money.

Anonymous

I love the sofa bed. It looks great and is comfortable, it’s easy to open and close, and it means we can use the space in the room when we don’t have guests. It’s just what the house needed.

Craig Drew

Genuinely impressed! The bed has been regularly used over the summer since purchased and is proving to be a comfy 'bed', not like previous experiences of sofa beds! The mechanism is very slick and robust. Oh, it's also a comfy sofa.

Fernando Florido

Excellent product, good quality and huge storage area. Very well designed.

VIVIEN RAISMAN

This is a very exceptional quality sofabed. It is used frequently and everybody finds it comfortable. When there was a structural problem with the bed half, they gave a complete replacement of the defective part. I have been using it regularly since then.

Laurie Watt

Nice clear uncluttered show room. David himself, charming and clear without over selling. I liked the product; quite novel mechanism from what I have seen of sofa beds and much easier to put down than you might expect! I ordered and will look forward!

Anonymous

We love our bed. It is the most comfortable bed we have ever slept in and find it difficult to get up in the morning!

Usha kotecha

From making the first appointment, to visiting the showroom, to selecting the correct storage bed for me, to delivery and installation of the bed, I found the service to be exceptional. Before I made final selection on my bed and storage size, I took some of my own boxes to see how it fitted inside the storage section. Staff were very helpful in helping me choose fabric and style of headboard based on my bedroom theme and décor. These storage beds are certainly not cheap, however they are a great investment. The quality and craftsmanship of the mattress, bed frame and storage and headboard is excellent. Furl offer different depths of storage based on your requirements. They really are good storage solution for people who live in flats and don't have much storage space.

Janet Arbuthnott

I have now bought two Plus storage beds from Furl, one king-size in leather and one fabric double. They were worth waiting for as they are high quality and well made with an exceptional amount of storage. I paid to have the beds assembled and it was worth the cost; the guys who did the work were courteous and competent. I also bought the dust protector and would recommend this. Overall, I'm very pleased with my purchases and would have no hesitation in recommending Furl.

Priyanka Banerji

Absolutely fantastic - custom-made sofa bed with wooden panels. Ridiculously comfortable bed - highly recommend!!!

Anonymous

The ability to visit the London showroom and take plenty of time to choose a sofa bed was a great help. Thereafter the online ordering process was straightforward and we were able to have (rather too small) samples of the available materials to see in our own home. The delivery slot was easily fixed and the men who brought and assembled the sofa were very cheerful and helpful.

Istvan Ipper

Excellent. The sofa bed I have just purchased looks great, opens and closes very easily and its just perfect. Thank you. The delivery guys were on time, polite and assembled the sofa bed in 5 minutes. It was a pleasure purchasing from you. I will be recommending and looking at your web site for further purchases.

Anonymous

Very informative website meant that our expectations were met. We sent our own fabric for the headboard and base and that process went smoothly and we were delighted with the final result. The installation boys were very professional. We chose a Maxi with Alto mechanism. Of course it is stiff to start with, but soon loosens up with use. I dread the day we have to move it, but in the meantime... it is just what we were looking for.

Julia Morecroft

Excellent service and product- our second bed from Furl and just as good as the first!

Dorothea Nitsch

Great space saving furniture! Professional staff.

Anonymous

Bed delivered and was assembled by a professional team. Very good quality and the storage space underneath is amazingly big. Won’t hesitate to recommend this and we hope to be ordering another soon

Jason Stevens

The bed is great but terrible customer service from Furl! No replies to messages, and I am still apparently awaiting delivery of a foam piece that sits between the wall and the headboard. David told me on 6th October it was made and waiting delivery, but despite chasing never heard a thing back, and this wasn’t the first time. Such a shame when the product is good, but bad customer service is unacceptable!

Nellie Longstaff

I am extremely happy with the white leather Simplicity Plus storage bed I purchased from Furl. The storage space is amazing and easy to open and close, the foam mattress is very comfortable and the headboard just beautiful! Delivery was as promised and the Furl assembly team - efficient, patient and friendly. This is the second furniture item I have bought from Furl and I would recommend them with no hesitation for the high quality of their products and the excellent service!

P. Galan-Aguado

Making the bed according my specs and using first quality products. very good customer service also.

Pilar Galan-Aguado

Bed beautifully made according my specs. First quality materials and superb customer service. Something worthy to spend money on.

Ian Hirst

Excellent pre-delivery service and then pulled out the stops to get us the bed before Christmas.

Ken Speirs

Fantastic sofa bed, very compact when folded, but a full size double unfolded. The advice we were given in the showroom was wonderful, everything about the materials and construction was explained carefully and we were encouraged to sit and lie on the different styles to allow us to choose exactly what we wanted. The delivered bed is great, very comfortable as a sofa and a bed, very easy to use. Well done Furl for such a great product!

Anonymous

The medium size bed is really comfortable to use. Easy to prepare for bed and slim enough as a sofa to look unobtrusive in smallish room

Lesley Simpson

Great service, David was polite, friendly, but not at all pushy, actually the product sells it's self. The bed is comfortable and suits our needs perfectly. We are so glad we found Furl.

Anonymous

Good, clear and efficient service. Delivery was well handled and the actual sofa bed is spot on. Apart from being a nice sofa, the actual bed really is the best "sofa bed" we have slept on, a massive improvement over the one it replaced!

Anonymous

Reviewed our purchase online then decided to visit the London showroom where Becca was really helpful, knew her stuff, paid the right amount of attention and then left us to browse to decide. Once decided again Becca was great helping to do the order online. Bed arrived on the day agreed, delivery/fitting team were also fantastic, worked quickly and cleanly, taking all packing away with them. A lovely pair of lads. Bed and mattress are superb quality, haven't slept so well for ages. Thoroughly recommend from start to finish. Thank you Furl!

Kate Hofstetter

Excellent customer service and great quality product

Pauline & Thomas Wray

Several years ago we bought two single storage beds from this company after visiting their premises in Nottingham. We were happy with the purchase, and when last year we wanted another single storage bed, we went back to Furl. We did this after searching for in vain storage beds of similar quality at a better price. We currently have another Furl single storage bed on order. Not cheap, but we think they are the best on the market.

Frans Van Schalkwyk

I recently purchased a sofa bed , which I needed for daily use for two weeks of the month (long story). I needed a sofa bed as this was all that space would allow me. I was feeling negative about this as my experience of all sofa beds to date are that they are not a good sofa, nor a good bed and all are flimsy and a bit of drama to open and close. I researched a lot and found FURL and inspired by the good reviews visited there showroom. Great experience and had a novel experience where a salesman advised me not to add an expensive extra which he did not think would be of much benefit!! Fantastic service! Now , for the bed.......absolutely incredible!! Quality I have never seen before in a sofa bed. I was very nervous as I am not small ( 22 stone) and sometimes my fiancée sleeps there as well, but all my fears were allayed, I absolute feeling 100% confident in the structure of the bed. Another issue I had with a sofa bed was having to stow it away every morning. Again this bed exceeded all expectations. A one hand operation to open and close, with clever storage space for the pillows in the backrest. It is not cheap, but worth every penny. Almost forgot, the installation and delivery service was also top notch and at the showroom they did not have one of the mattresses in stock, so brought two with on the delivery , so I could try both and choose one. I find it so comfortable, I actually miss it the weeks I am not there....
 

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